What is our return policy in regards to Fiberglass parts – Returns and exchanges can be valid in the first 3 days after received your product, but the shipping costs are your responsibility.
To make a return, Contact us via the contact page, and include order number

Do we refund purchases of Fiberglass parts -We only offer money back to customers who receive wrong items or damaged. If this is your case, please contact us at ventas@kittscustoms.com with photos of your item and we will find a solution.

Can i exchange the item for another after i receive it? We do not offer exchanges because our products are custom made and for order. If you are not sure of the measurements of the product you are going to order, ask us via chat or to our email: ventas@kittscustoms.com

Where is my Fiberglass parts shipped from – Our vendor is located in Manzanillo, Colima, Mexico; for all the countries of the world different packages.

• My order should have arrived by now, what should i do?
• Before contacting us, please help us by following these steps:
• Check your email for a confirmation message of your order to make sure there are no errors in the shipping address.
• Ask for your order at the office of the receiving company.
• Ask your neighbors if the carrier had left them your package.
• Check with your tracking code where the package is.
• *Tip: Avoid theft. If you will not be at home on the day of delivery, use your address of work or where you are going to be.
• If the address is correct and the package is not at the post office or with your neighbors, contact us through our email. ventas@kittscustoms.com or Sales@KnightIndustriesOfKentucky.com , with your name and order number.
• If there is any problem with your shipping address, we could send you again your product, but you will have to bear the costs.
• *Tip: Your zip code is a crucial part of your address. Make sure you enter it correctly.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.